customer experience Archives - Cloud Computing News https://www.cloudcomputing-news.net/news/tag/customer-experience/ IaaS, SaaS, PaaS, Data Security, CIO, Analysis Mon, 04 Nov 2024 13:51:00 +0000 en-GB hourly 1 https://www.cloudcomputing-news.net/wp-content/uploads/2024/11/cropped-cloudtech-favicon-32x32.png customer experience Archives - Cloud Computing News https://www.cloudcomputing-news.net/news/tag/customer-experience/ 32 32 Konecta and Google Cloud team up to drive AI-enabled customer experience innovation https://www.cloudcomputing-news.net/news/konecta-and-google-cloud-team-up-to-drive-ai-enabled-customer-experience-innovation/ https://www.cloudcomputing-news.net/news/konecta-and-google-cloud-team-up-to-drive-ai-enabled-customer-experience-innovation/#respond Mon, 04 Nov 2024 13:51:00 +0000 https://www.cloudcomputing-news.net/?p=101375 Konecta, a specialist in customer experience (CX) and digital services, has formed a three-year strategic partnership with Google Cloud. This alliance strengthens Konecta’s leadership in delivering innovative customer experience solutions powered by AI, automation, and cloud technologies. This collaboration will see Konecta transition its 100,000-person workforce to Google Workspace,  enhancing collaboration and productivity across its […]

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]]> https://www.cloudcomputing-news.net/news/konecta-and-google-cloud-team-up-to-drive-ai-enabled-customer-experience-innovation/feed/ 0 Genesys acquires Radarr Technologies to unify customer experience https://www.cloudcomputing-news.net/news/genesys-acquires-radarr-technologies-to-unify-customer-experience/ https://www.cloudcomputing-news.net/news/genesys-acquires-radarr-technologies-to-unify-customer-experience/#respond Wed, 24 Jan 2024 10:36:35 +0000 https://www.cloudcomputing-news.net/?p=100128 Genesys, a global cloud specialist in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company.  By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform, Genesys will empower organisations to unify the […]

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]]> https://www.cloudcomputing-news.net/news/genesys-acquires-radarr-technologies-to-unify-customer-experience/feed/ 0 Three ways cloud is improving customer experience https://www.cloudcomputing-news.net/news/three-ways-cloud-is-improving-customer-experience/ https://www.cloudcomputing-news.net/news/three-ways-cloud-is-improving-customer-experience/#respond Tue, 11 Jan 2022 11:41:47 +0000 https://cloudcomputing-news.net/?p=97114 Cloud computing involves internet usage to offer services, tools, and applications, such as databases, networking, servers, and software. The cloud rose to popularity in the mid-2000s and was embraced by many businesses as it diminished traditional computer-related troubles, such as the need to buy expensive hardware or software resources. Almost two decades later, its popularity […]

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